Customer Info

  • Adequately trained and competent?
    Is the contractor qualified and experienced to give you sound, impartial advice? Can they show you any proof of certification? 
    Find out HERE what is required
  • Adequately insured?
    Is the contractor insured to do the work you have discussed? If they aren’t trained and competent, and able to prove it, then that insurance could be invalid.
  • What to ask for
    A firm quotation – no reputable contractor should object to fixed price competitive tendering
    Risk Assessments – reputable contractors should be able to provide these in paper or electronic format
    Method Statement – again, any reputable contractor should be happy to show you the science behind the workmanship
    Guidance – a reputable contractor will assess the tree giving due regard to its size, age and location and will be able to advise you on the most appropriate management solution to enable, wherever possible, you and the tree to live happily side by side; it may not always be what you want to hear but what is kindest to the tree and the environment is usually also kindest to your pocket in the long term.
  • Research
    One of the best ways to be sure is to use a contractor who has been recommended by somebody you trust.
    Ask for references and don’t be afraid to follow them up. It is our experience that most people are happy to help a reputable business by providing a reference.
  • Beware
    Choosing the cheapest is rarely the best option – if there is any damage as a result of a mistake by the contractor then YOU may end up being liable; it is the duty of the customer to take reasonable care to ensure that the contractor they chose is competent – failure to do so is classed as negligence and may result in prosecution.
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